A person with MS shares her experience of video consults

Claire MacRae has multiple sclerosis (MS), a neurological condition which affects her in many ways. She experiences problems with vision, pain and muscle spasms and extreme tiredness due to her MS. She uses a wheelchair for mobility. Claire has been seeing her physiotherapist in-clinic for years.

After some initial scepticism, she decided to try video consultations during lockdown. She has found virtual physio so helpful that she now actually prefers it to face-to-face care, and intends to continue this approach even after clinics reopen.

This is a must-watch for any physio who is doing video consults. It is so important for us to listen to our patient’s perspectives.



Evie: If there was no covid, would you still choose video consults?

Claire: Yes. Definitely.


Evie: Which qualities and skills do you want in a video physio? What do we need to be good at to help you?

Claire: Get the camera right. Be prepared with a good setup and equipment at hand. Have understanding and empathy.


Evie: Do you think it can be more difficult to build a rapport over video vs face to face?

Claire: “No….. That’s a rubbish excuse “.


Claire finishes by saying:

I hope physios listen to it.
For people like me who are housebound.. it just makes such a difference. you guys as therapists probably don’t realise just how much that means … it’s a big thing.. it’s definitely changed things for me anyway”.

I am so grateful to Claire for sharing her point of view, for being so open about her difficulties and perspective, and for the hilarious and entertaining chat we had after making this video.

I’m very glad to have “met” you Claire. I see many more chats in our future.

Thank you, Evie.

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